Terms of Service

These Terms of Service (“Terms”) govern access to and use of the website https://www.myqcart.com and the MyQCart point-of-sale software and related services (collectively, the “Services”), provided by MY QCART (the trading division of ORVIK Group LTD), whose registered office is at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

By accessing our website, creating an account, or subscribing to the Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Definitions

• "Services" means the MyQCart POS software platform, sales terminal access, associated 24/7 support, and any related tools or documentation.
• "Client" means the business or individual that subscribes to or uses the Services.
• "End User" means an individual authorized by the Client to use the Services on the Client's behalf (e.g., cashiers, store staff).
• "Content" means data, information, or materials submitted, uploaded, or generated through use of the Services, including transaction, inventory insights, and customer ledgers entered by the Client.

2. Eligibility and Account Registration

• The Services are intended for business use. By registering, you confirm you have the authority to bind the business you represent.
• You must provide accurate, current, and complete registration information and keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, including that of your End Users.
• You must notify us promptly of any unauthorized use of your account.

3. License to Use the Services

Subject to your compliance with these Terms and payment of applicable fees, MyQCart grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations during your subscription term.

Your use of the Services is also subject to our separate Acceptable Use Policy, which prohibits activities such as hacking, abuse, uploading malware, and reverse engineering.

All intellectual property rights in the Services, software, source code, website content, trademarks, logos, documentation and associated materials remain the exclusive property of ORVIK Group LTD or its licensors. No rights are granted except as expressly stated in these Terms.

Except where expressly permitted by law or these Terms, no part of the Services may be copied, modified, distributed, sold, licensed, or otherwise exploited without our prior written consent.

4. Client Content and Data

• You retain ownership of the Content (e.g., inventory, sales, and customer data) you input into the Services.
• You grant MyQCart a limited license to host, process, and display your Content solely as necessary to provide the Services.
• You are solely responsible for the accuracy, legality, and rights to any Content you upload, and for obtaining any necessary consents from your own customers or staff whose data is processed through the Services.
• Software enforces a Double Accounting Entry System to ensure ledger integrity and zero unauthorized drift.

Our handling of personal data within your Content is further described in our Privacy Policy and, for business customers, our Data Processing Agreement (DPA).

5. Fees, Billing, Term, Add-ons and Payments

• Starter Plan ($35/month): Includes up to 5 users and 1 sales terminal.
• Professional Plan ($89/month): Includes unlimited users, 1 back office portal, and 1 sales terminal.
• Enterprise Plan: Multi-branch visibility and multi-outlet management (Contact Sales).
• Sales Terminal Add-on: Additional terminals available exclusively for the Professional Plan at $15/terminal/month.
• User Account Add-on: Additional user accounts available at $5/user/month.
• On-Demand Technical Issue Resolution: Dedicated engineering support per incident available at $5/issue.
• Payment Gateways: Subscription and service fees are billed securely via PayPal or approved electronic payment methods.
• Optional Daily Cloud Backup: Automated backup snapshots available upon customer request.

6. Trial Period and Refunds

• New Clients are offered a 14-day free trial of the Services from the date of account activation.
• If you do not cancel before the end of the 14-day trial, your subscription will begin and applicable fees will become payable in accordance with your selected plan.
• Fees paid after the trial period are non-refundable, except where required by applicable law or expressly agreed in writing by MyQCart.
• Full detail on trial eligibility and cancellation is set out in our separate Refund Policy.

7. 24/7 Dedicated Support

We provide dedicated 24/7 support to active Clients through the following official channels:

• 24/7 WhatsApp Support: +44 7723 353557
• Support Desk Email: support@myqcart.com
• General Enquiries: Info@myqcart.com
• Direct Telephone: +44 7723 353557
• Knowledge Base & FAQ: MyQCart FAQ Centre

Target response times are set out in our separate Service Level Agreement (SLA).

8. Backups

Automated daily cloud backup is available as an optional feature as per customer requirements. Clients are encouraged to maintain independent periodic exports of critical business records.

9. Third-Party Services

The Services may integrate with third-party tools (e.g., payment gateways, hardware peripherals). Your use of such third-party services is subject to their own terms and privacy policies.

10. Suspension and Termination

We may suspend or terminate your access to the Services if you breach these Terms (including the Acceptable Use Policy) or fail to remedy non-payment after notice.

11. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available," without warranties of any kind, whether express or implied. Software enforces double-entry balancing for ledger accuracy.

12. Limitation of Liability

To the maximum extent permitted by law, MyQCart's total liability arising out of or related to these Terms shall not exceed the total fees paid by you in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless MyQCart, ORVIK Group LTD, and their respective officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms, misuse of the Services, or violation of applicable law.

14. Hyperlinking and Use of Our Content

• You may not republish, resell, reproduce, or redistribute material from our website without prior written permission.
• No MyQCart™ or ORVIK Group LTD name, logo, or trademark may be used for linking purposes without written approval.

15. Feedback

If you provide suggestions or feedback regarding the Services, you grant MyQCart a worldwide, royalty-free, irrevocable licence to use that feedback.

16. Changes to the Services or Terms

We may modify the Services or these Terms from time to time. Material changes will be communicated via email or notice on our website.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund Policy, constitute the entire agreement between you and MyQCart.
• Severability: If any provision is found unenforceable, remaining provisions remain in full effect.

19. Force Majeure

Neither party shall be liable for any failure or delay resulting from events beyond reasonable control.

20. Electronic Communications

You agree that electronic notices satisfy legal requirements that communications be in writing.

21. Export Compliance

You agree not to use or export the Services in violation of applicable laws.

22. Contact Us

For questions about these Terms, contact: