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Frequently Asked Questions
Find answers to common questions about MyQCart β from getting started and pricing to security, features, and multi-store management.
General
MyQCart is a cloud-based Point of Sale (POS) and Business Management Platform operated by ORVIK GROUP LTD (registered in England and Wales). It is designed to help retailers, supermarkets, restaurants, cafes, pharmacies, wholesale businesses, and service providers manage their sales, inventory, customers, staff, and reporting from one connected platform.
MyQCart is designed for any business that processes sales and needs to manage stock, customers, and financial performance. It is particularly suited to retail stores, grocery stores, supermarkets, restaurants, cafes, pharmacies, fashion stores, electronics shops, wholesale businesses, and service providers.
MyQCart is a web-based platform accessed through any internet browser. After subscribing, you receive your account, configure your products, outlets, and users, then begin processing sales. Your data is stored securely in the cloud and accessible from any device.
MyQCart is a cloud-based platform and requires an internet connection to process sales and access data. We recommend a reliable broadband connection for the best experience. Offline support features are on our product roadmap for future releases.
Yes. MyQCart's Starter plan is specifically designed for small businesses with one outlet. It includes all core POS features β billing, inventory, customer records, and reporting β at an affordable monthly subscription.
Yes. Because MyQCart is cloud-based, you can access your POS and business data from any device β desktop, laptop, tablet, or smartphone β as long as you have an internet connection. Multiple users can be logged in simultaneously.
Features
Yes. MyQCart is built for multi-branch businesses. You can manage separate stock levels, sales data, and teams for each outlet while viewing consolidated reports across all locations from one central dashboard.
Yes. MyQCart supports USB and Bluetooth barcode scanners, allowing you to quickly add products to a sale by scanning their barcode. You can also generate and print barcodes for your own products.
Yes. MyQCart is compatible with standard thermal receipt printers. You can also email receipts directly to customers from the checkout screen.
Yes. MyQCart includes customer loyalty tools that allow you to reward returning customers with points, discounts, or special pricing tiers β managed automatically at the point of sale.
Yes. MyQCart includes supplier management and purchase order features. You can create, send, and track orders to suppliers, and automatically update your stock when orders are received.
Yes. MyQCart allows you to set different access permissions for different users β cashiers see only the checkout screen, managers can view and adjust stock, and administrators have full system access.
Yes. MyQCart includes a credit management feature that allows you to extend credit to trusted customers, track their outstanding balance, set credit limits, and generate statements.
Yes. MyQCart generates accurate tax and VAT reports that can be used for accounting, compliance, and quarterly tax returns. Reports can be filtered by date range, outlet, and product category.
Pricing & Billing
MyQCart offers subscription plans starting from Β£29/month for the Starter plan. The Professional plan is Β£79/month, and Enterprise pricing is custom. All plans include core POS features. Visit our Pricing page for full details.
Yes. MyQCart offers a free trial so you can explore the platform before committing to a subscription. No credit card is required to start your trial.
Our standard plans include self-service setup. For businesses requiring professional data migration, staff training, and implementation support, our team offers paid onboarding services. Contact sales for a quote.
Yes. MyQCart subscriptions can be cancelled at any time. Your account remains active until the end of your current billing period. Please review our Refund Policy for details on refunds.
Yes, we offer discounted pricing for businesses that choose annual billing instead of monthly billing. Contact our sales team for annual pricing details.
Security & Data
Yes. MyQCart protects your data with HTTPS encryption (SSL), daily cloud backups, role-based access controls, CSRF protection on all forms, and prepared database queries to prevent SQL injection. Your data is stored on secured cloud infrastructure.
You own your business data entirely. MyQCart stores and processes your data to provide the service, in accordance with our Privacy Policy and UK GDPR obligations. You can request an export of your data at any time.
Your data remains accessible during your subscription period. Upon cancellation, we retain your data for 90 days to allow data export requests. After this period, data is securely deleted in accordance with our data retention policy.
Yes. ORVIK GROUP LTD (trading as MyQCart) operates in accordance with UK GDPR regulations. Our Privacy Policy details how we collect, store, use, and protect personal data. You can also review our Cookie Policy and request data access or deletion at any time.
MyQCart stores data on secure cloud infrastructure. All data is encrypted in transit (HTTPS/TLS) and at rest. Regular automated backups are performed to prevent data loss.
Getting Started
Getting started is simple: (1) Sign up for a free trial at myqcart.com/register, (2) Configure your business settings, products, and users, (3) Start processing sales. Our team is available to assist with setup and onboarding.
A basic setup with your products, users, and outlet configuration can be completed in a few hours. If you need professional data migration from an existing system, our implementation team typically completes this within 3β5 business days depending on data volume.
Yes. MyQCart includes staff training as part of our professional onboarding service. We offer remote training sessions for cashiers, managers, and administrators, covering all aspects of the platform relevant to their role.
Yes. Our implementation team can assist with data migration from spreadsheets, existing POS systems, or accounting software. Contact our sales team to discuss your current system and migration requirements.
You can contact MyQCart support via: Email at Info@myqcart.com, WhatsApp at +44 7723 353557, Phone at +44 7723 353557, or through the contact form at myqcart.com/contact. Business hours are Monday to Friday, 9amβ6pm GMT.
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Still have questions?
Our team is ready to help. Contact us by email, phone, or WhatsApp β we typically respond within a few hours during business hours.