Help & Knowledge Base
Frequently Asked Questions
Find clear answers about MyQCart — from Double Accounting Entry security and plans to terminals, users, and 24/7 dedicated WhatsApp & Email support.
General
5 questions
MyQCart is a high-performance Point of Sale (POS) and Retail Business Management Platform operated by MY QCART (the trading division of ORVIK Group LTD). It is built on a secure Double Accounting Entry System to help retailers, supermarkets, restaurants, cafes, and pharmacies manage sales, inventory insights, customer ledgers, and reporting.
MyQCart is designed for retail businesses that require fast checkout, strict financial balancing, and dedicated support. It is particularly suited to retail stores, boutiques, grocery stores, supermarkets, restaurants, cafes, pharmacies, and specialty shops.
MyQCart is built upon a strict double-entry ledger architecture for security and financial integrity. Every sale, discount, payment, credit, and stock intake automatically creates balanced debit and credit entries. This prevents unauthorized adjustments, fraud, and audit discrepancies.
Yes. MyQCart's Starter plan ($35/month) is designed for single-store retail counters, offering up to 5 user accounts, 1 sales terminal, receipt printing, inventory insights, and 24/7 dedicated support.
Every MyQCart customer is assigned a dedicated customer support agent with 24/7 direct assistance available via WhatsApp (+44 7723 353557) and Email (support@myqcart.com). You can also order on-demand technical issue resolution at $5/issue for dedicated incident diagnostics.
Features & Terminals
5 questions
Multi-branch visibility and multi-outlet location management are features exclusive to our Enterprise Software tier. For growing chains and franchises requiring centralized multi-store control, please contact our enterprise sales team.
The Starter Plan ($35/mo) includes up to 5 users and 1 Sales Terminal. The Professional Plan ($89/mo) includes unlimited users, 1 Back Office, and 1 Sales Terminal. For the Professional plan, you can purchase additional sales terminals at $15/terminal/month. Additional user accounts are available at $5/user account/month.
Yes. MyQCart supports universal USB and Bluetooth barcode scanners as well as standard 58mm and 80mm ESC/POS thermal receipt printers.
Yes. MyQCart includes a customer credit management ledger that allows you to track customer balances, set credit limits, view transaction histories, and apply loyalty points at checkout.
Yes. MyQCart generates accurate tax and VAT reports that can be used for compliance, bookkeeping, and quarterly filing.
Pricing & Add-ons
4 questions
MyQCart offers simple, transparent subscription plans: Starter ($35/month for up to 5 users and 1 sales terminal), Professional ($89/month for unlimited users, 1 back office, and 1 sales terminal), and custom Enterprise plans. Additional sales terminals are $15/month each (Professional plan only), additional user accounts are $5/month each, and technical issue resolution is $5/incident. Payments are processed securely via PayPal.
Yes. MyQCart offers a 14-day free trial so you can explore the platform before committing to a subscription. No credit card is required to start your trial.
Automated daily cloud backup is available as an optional add-on configured as per each customer's specific data redundancy requirements.
Yes. MyQCart subscriptions are month-to-month and can be cancelled at any time with no cancellation penalties.
Security & Governance
3 questions
MY QCART is the trading division of ORVIK Group LTD. Company address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
MyQCart protects your business data with HTTPS encryption (TLS), role-based access control (RBAC), CSRF protection, and balanced double-entry accounting integrity.
You own your business data entirely. You can request an export of your customer, catalog, and sales data at any time.
Getting Started
3 questions
Getting started is simple: (1) Sign up for a free trial at myqcart.com/register, (2) Configure your catalog and cashier user accounts, (3) Start ringing up sales. Your dedicated support agent is available 24/7 on WhatsApp to guide you.
Yes. Our dedicated support team can assist with importing your product catalog and customer lists into MyQCart.
You can contact MyQCart dedicated support 24/7 via WhatsApp at +44 7723 353557 or via Email at support@myqcart.com.
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Dedicated Customer Support
Have more questions about your store?
Our dedicated customer support agents are available 24/7 via WhatsApp and Email to assist with onboarding and counter setups.