Service Level Agreement (SLA)

This Service Level Agreement ("SLA") describes the service levels MyQCart™ targets for its POS Services. It applies to Clients with an active subscription and should be read alongside our Terms of Service. MY QCART is the trading division of ORVIK Group LTD (London WC2H 9JQ, United Kingdom).

1. Uptime Target

MyQCart targets a monthly service availability of 99.9% for the core terminal and cloud reporting components of the Services, excluding scheduled maintenance.

2. Support Response Times (24/7 Dedicated Support)

Support is available 24/7 via WhatsApp (+44 7723 353557) and Email (support@myqcart.com).

3. Planned Maintenance

• We perform maintenance outside of peak retail operating hours with zero disruptions to active terminal cashiers.
• Where reasonably practicable, notifications are provided in advance.

4. Exclusions

The uptime target and response times do not apply to third-party payment network failures, local store broadband ISP outages, or client hardware faults.

5. Service Credits

Any service credits for unannounced downtime will be reviewed on a case-by-case basis by our dedicated support desk.

6. Force Majeure

Events beyond MyQCart's reasonable control shall not constitute a breach of this SLA.

7. Governing Law

This Service Level Agreement shall be governed by the laws of England and Wales.

8. Changes to this SLA

MyQCart may update this SLA from time to time. Continued use of the Services constitutes acceptance.

9. Contact Us